Refund Policy

Returns & refunds

We offer a 30-day return policy: you have 30 days after receiving your order to request a return.

To be eligible, your item must be in the same saleable condition you received it in, in its original packaging, with your receipt or proof of purchase. Returns that arrive back with us damaged can’t be accepted, so please package your return carefully.

How to return something

Email us at hello@quinesdesigns.com or use our contact page. If your return is accepted, we’ll send you instructions on how and where to send it. Items sent back without a return being requested first can’t be accepted.

Return postage is your responsibility, and we ask for proof of postage. Once we’ve received and checked your return, we’ll refund you to your original payment method.

Damaged or wrong item?

If your order arrives damaged or isn’t what you ordered, please contact us straight away with a photo and we’ll put it right.

This policy doesn’t affect your statutory rights. Any questions about returns? Contact us.